Refund policy

Refund & Return Policy

At Coral, we want you to love your purchase. If something isn't right, we're here to help.

Return Eligibility

Returns are accepted within 14 days of delivery for eligible items.

To qualify for a return, items must:

Be unworn, unwashed, and unused.
Have all original tags attached.
Be free of stains, odors, makeup, pet hair, or damage.
Be returned in their original packaging whenever possible.

Coral reserves the right to refuse returns that do not meet these requirements.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

Pre-order items
Gift cards
Sale or clearance items
Items marked as Final Sale

Refunds

Once your return has been received and inspected, you'll be notified of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow 5-10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable.

Exchanges

At this time, Coral does not offer direct exchanges.

If you would like a different size or color, please return your eligible item for a refund (if applicable) and place a new order.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at coral@coralstudionyc.com with your order number and photos of the issue. We'll work with you to resolve it as quickly as possible.